Any eConsult request you submit outside of our normal surgery opening hours will not be read by a doctor until we open the next working day. For example, if you submit your request on a Friday afternoon, this may not be actioned until the following Monday.
In addition, whilst the eConsult advice service is still accessible 24/7, you are unable to submit a GP online consultation from Friday at 6.30pm to Monday at 6.30am each week.
NHS 111 can help if you have an urgent medical problem when your GP practice is closed. Dial 111 on any phone for advice, or visit the NHS 111 website – 111.nhs.uk.
Remember to call 999 at any time in a medical emergency. This is when someone is seriously ill, or injured, and their life is at risk.
**Please note the eConsult service is not monitored outside our normal surgery opening hours (Mon-Fri 8:30-18:00)**
Information for Patients Regarding the Coronavirus Infection
If you have either a fever or a new onset persistent cough then please check 111.nhs.uk online or call NHS 111 for further advice. Both our surgeries at Totton Health Centre and Forest Gate are open, however the doors are locked. This is to protect both patients and staff. If, after speaking to us on the phone you are asked to attend for an appointment, please ring the door bell when you arrive. Also, please take careful note of the site you have been asked to attend.
Unfortunately, we are not able to give specific advice as to whether individuals should attend their workplace. Please follow published Government guidance at the www.gov.uk website; following the coronavirus banner at the top of the page and then discuss arrangements directly with your employer.
Some useful Coronavirus links:
Please click here for further Coronavirus information and support.
Please click here for information on support for the elderly.
Please click here for information on how Coronavirus-vulnerable households can get food deliveries.
Please click here for parental advice during Coronavirus.
Please click here for help and advice on domestic abuse.
Other useful links:
Mental Health: Mind
Smartphone-based stress management apps:
Chill Panda (child friendly)
If you're a patient at our practice, you can now use the NHS App. It's a simple and secure way to access a range of NHS services via your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.
If you already use Patient Access, you can continue to use it. You can use the NHS App in addition to this.
For more information click here, or to download the NHS App, please click the the links below