Prescriptions

Ordering repeat prescriptions

The easiest ways to order repeat prescriptions are:

using your NHS account (through the NHS website or in the NHS App)
using the GP online system: Patient Access
for prescription enquiries and non repeat items send us an email to: hiowicb-hsi.nhmpacuteprescriptions@nhs.net
drop your repeat slip in to reception having clearly marked the items required. Tip: a tick is better than a cross as some patients use a cross to indicate the items they don’t want!

These accounts show you all your repeat medicine and dosage and you can choose the ones you need.

Telephone requests are not accepted unless in exceptional circumstances (i.e. housebound).

Patient Access

Urgent requests

Urgent requests for medication will only be considered for the medications below:

Inhalers
Epilepsy medication
Insulin
GTN spray
Blood thinners – eg. warfarin, apixaban, rivaroxaban, dabigatran, edoxaban, clexane, clopidogrel
Water tablets
Transplant medication for transplant patients (if normally supplied by primary care)
Hydrocortisone tablets or long-term prednisolone
Epipen (or similar auto-injectable adrenaline preparations)
Medication for Parkinson’s Disease – eg. Sinimet, Madopar, Stalevo

Urgent prescriptions will be sent electronically to the patient’s nominated pharmacy by 5:30pm on weekdays. If a patient does not have a nominated pharmacy, this needs to be facilitated at their regular pharmacy .

No other medications will be treated as ‘urgent’. This is a decision made by the GP partners to ensure safe prescribing. The reception team cannot override this decision.

Hospital requests

If you have an urgent request for medication from the hospital, this should have been provided to you by the hospital either through the hospital pharmacy or by a prescription given to you in the outpatients department or upon discharge. Unless it is a medication listed above, you will need to make contact with your consultant (normally via their secretary) or the ward to obtain a supply of the medication.

If you have a routine request for medication from the hospital, this will take 5 working days, in line with the normal routine repeat prescription process

Emergency supply from pharmacists

Please note that all patients can obtain a short emergency supply of prescription medications from a registered retail pharmacy. They will need to be seen face-to-face, will need proof of identity and proof that they have received the medicines they are requesting before on prescription. There will be a charge for this as it is not an NHS service. Further information can be found at https://www.nhs.uk/common-health-questions/medicines/where-can-i-get-an-emergency-supply-of-medicine/

Over-the-counter medication

In line with the latest NHS guidance, we will be phasing out the prescribing of common medication available cheaply over-the-counter in pharmacies unless needed for a defined long-term medical condition. This will include paracetamol, Calpol, medication for diarrhoea and constipation and medication for head lice. Further information can be found at https://www.nhs.uk/common-health-questions/medicines/why-cant-i-get-prescription-over-counter-medicine/

Thank you for your understanding

Collecting your prescription

You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.

If you are unable to get to the surgery to drop off and collect your prescription, there are other options available;

You can make an arrangement with a local pharmacy and they will collect it for you. You can then collect the medication when you are ready. Some pharmacies can arrange for delivery of your medication.

Pharmacies that currently visit the surgery are:

AR Pharmacy (West Totton) 80 870582
AR Pharmacy (Asda) 80 871255
AR Pharmacy (Testvale) 80 863100
Day Lewis (Marchwood) 80 870063
Pharmacy Direct 80 870886
Forest Pharmacy (Cadnam) 80 812734.

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

Go to Medicines A to Z (nhs.uk)

Medication reviews

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Prescription charges

Find out more about prescription charges (nhs.uk).

What to do with old medicines

Please help us to avoid waste when requesting repeat prescriptions for your medicines:-

Please only order those items you actually need
Please do not stockpile medicines at home
Please notify us if some medications on the repeat scripts are no longer required
If you need to bring your medication in line, please collect a synchronisation form at either Totton Health Centre or Forest Gate Surgery’s reception.