Due to the coronavirus pandemic, we have changed the way we work. All doctors appointments will be telephone triaged. The doctor will then decide if a face-to-face appointment is appropriate.

Please note that due to the ongoing pandemic, online bookable appointments are currently unavailable.

More and more patients are now taking  advantage of pre-bookable telephone consultations.

They can be used if a face to face consultation is not felt to be essential and can save considerable time for both patients and doctors alike.

Home visits should only be requested if it is impossible for you to visit the surgery. However, please remember that, on average, between three to five patients can be seen by a doctor in surgery during the time it takes to do one home visit.

If a home visit is required, please request this before 11:00 whenever possible, so that your doctor is able to schedule his/her visits. After midday, the duty doctor for the day will cover all other calls on an emergency basis.

Did you know that you can access advice and help direct from this website using eConsult?

eConsult is a system that enables patients to contact their GP Practice online, seeking advice and support.

eConsult provides:

• Advice to manage or improve your symptoms, without needing to visit your GP.
• Advice as to where you can get advice from Healthcare Professionals other than your GP (eg. Pharmacist).
• A method of contacting your GP via an eConsult for non-urgent conditions.
• A wide range of self-help resources to help you take care of yourself.
• An easy to understand and easily accessible service with no usernames or passwords.
• A professional, reliable review of symptoms with a response by the end of the next working day.
• Faster treatment than waiting for an appointment.

Please be advised that this service is for patients who are registered at this Practice with non-urgent medical issues. If you believe your problem to be urgent, please contact the surgery on 02380 865051, call NHS 111 or contact 999 if you have a life threatening medical emergency.

Click on the banner below to get started, or take a look at the video opposite for more information:

If required, we will be happy to provide a chaperone. Please speak with the receptionist.

If you require an interpreter to attend with you during your appointment please notify our reception team in advance and they can arrange this for you.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters may be removed from the list.

You can also text to cancel your appointment.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Responding to the needs of our working age patients we have introduced some late evening and early morning appointments. We have also introduced a regular, monthly, Saturday morning surgery for pre-booked appointments only. Please call the Reception Team on 02380 865051 or 02380 663839 to check availability.

Our next Saturday morning surgery is on the following dates:

• Not available at the present time

Opening hours on the above dates are 08:00 - 12:00 (please note that these dates are subject to change).

The surgery will not be open for emergencies or urgent medical problems. All such requests should continue to be directed to the Out of Hours Service on 111.

Repeat prescriptions, test results, booking of all appointments and general enquiries will continue to be dealt with only during normal surgery hours - Monday to Friday 08:30 - 18:00.

Patients can now book evening and weekend appointments with a GP, Nurse or Healthcare Assistant at several different centres in the West Hampshire CCG area. These centres are in Totton, Romsey, Botley, Lymington, Ringwood, Winchester and Andover. They are open to everyone registered at a GP Practice in the West Hampshire CCG area.These services have been funded by NHS West Hampshire Clinical Commissioning Group (CCG) and are run by the local NHS providers, including local GP Federations Mid Hampshire Healthcare Ltd, Tri Locality Care Ltd, Eastleigh Southern Parishes Network Ltd and Partnering Health Ltd. Appointments can be booked via reception at the surgery, or via 111.

Clinics are held at the following locations:

• Testvale Surgery, Totton
• Nightingale Surgery, Romsey
• Botley Surgery, Southampton
• Urgent Treatment Centre, Lymington Hospital
• Ringwood Medical Centre, Ringwood
• Badger Farm Surgery, Winchester
• Andover War Memorial Hospital

Patients can book a routine appointment or same day appointment by ringing their own GP surgery, when they will be offered a range of appointments at their own GP surgery or their local Hub.Clinicans working in the service will have full access to the patient's electronic Primary Care records as long as the patient has given their consent when booking the appointment. All appointments must be booked and can be booked up to two weeks in advance.

An overview of the range of services available within GP Extended Hours are as follows:

• GP appointments can be made for a wide variety of health matters (routine appointments only).
• Nurse appointments can be made for Chronic Disease Management reviews (Asthma/COPD/Diabetes/Hypertension), complex dressings, simple dressings, removal of sutures, dopplers and spirometry.
• Healthcare Assistant appointments can be made for simple dressings, ECGs, blood pressure, lifestyle health checks and removal of sutures.

For more information on these appointments and Hub opening hours, please visit the West Hampshire CCG website at: www.westhampshireccg.nhs.uk